FAQ (Frequenty Asked Questions) of Iowa Moving 1

Question: What days and times are you open?
Answer: Iowa Moving 1 is open 7 days/week from 7 a.m. until 9 p.m. Central time.

Question: How much advance notice do I need to give before I book my move?
Answer: 2 weeks notice is preferred, but most moves can be accommodated with 1 week notice. We also do moves with only a few days notice but an extra fee may occur if you schedule your move with less than 48 hours notice ($30 one-time charge).

Question: Should I tip my movers?
Answer: Tips are common and are very much appreciated by your movers. Movers provide a service much like restaurants, taxi cab drivers, and others who commonly get tips for good service. If your movers do a good job, please feel free to reward them with a tip. Any tip payments should be paid separately to the individual movers outside of the regular bill.

Question: Do you charge higher rates on weekends?
Answer: No, same rates 7 days per week.

Question: Is packing service available?
Answer: Yes, our skilled, experienced packers can help pack boxes, kitchen, etc. The customer is responsible for providing the boxes, tape, packing paper, and bubble wrap (if necessary).

Question: What about small moves or in-house furniture rearranging?
Answer: Check out our "mini moves" program. For a flat fee we come out to your location and move between 1 to 5 items at one low rate. Note: we do not provide/drive the truck.

Question: Does Iowa Moving 1 provide the rental truck?
Answer: No, it is the customer's responsibility to provide and drive the rental truck.

Question: Are there items that Iowa Moving 1 doesn't move?
Answer: We don't currently move baby grand pianos, grand pianos, large upright pianos (small upright pianos are okay), hot tubs, safes, guns, flammable items, tanning beds, arcade games, items over 200 lbs without prior approval.

Question: What about assembly/disassembly of items?
Answer: We will provide basic, simple assembly/disassembly of household items as long as the customer provides the appropriate tools for the job and all liability for any damage to the item is released. Complex or fragile item assembly/disassembly should be provided by the customer.

Question: Do you disconnect or connect appliance?
Answer: No, for liability reasons, our insurance does not allow us to connect or disconnect washers, dryers, refrigerators, stoves, etc. We can move these items as long as the customer has disconnected the appliances ahead of time.


Question: When does the time start/stop in relation to labor charges?
Answer: The clock starts upon arrival at the first job site and continues running until the job ends at the last job location. Travel time in between starting and ending job site is charged at the normal hourly rate. Note: Any breaks/lunch at the request of the workers are not charged, however breaks at the request of the client are charged.

Question: Can I help the movers in order to save time/money?
Answer: We prefer that the customer lets our movers handle all of the loading and unloading as we have a certain way that we like to have things loaded. If the customer feels that it is necessary to help, it is advised that the customer completes their own packing or places their boxes in the garage to facilitate the move.

Question: Are the movers provided insured and bonded?
Answer: Yes, our experienced movers are insured and bonded for your safety and peace of mind.

Question: What forms of payment are accepted?
Answer: Payment is due upon completion of the move. Cash or local checks (must provide drivers license # and Date of birth on check). are accepted. No out-of-state checks are accepted. All returned checks are subject to a $50 additional fee.

Question: Is there a cancellation or reschedule fee?
Answer: For any moves booked that are rescheduled with less than 48 hours notice or moves that are cancelled at any time, in both circumstances a $30 fee will be assessed.

Question: What supplies are needed to protect my items in the truck?
Answer: Iowa Moving 1 highly recommends the use of quality, quilted furniture blankets (pads), 12 ft long ratchet tie-downs, bungee cords, stretch wrap, and tape or moving bands to secure the furniture pads to your items.

Question: How many furniture pads are needed?
Answer: A good rule of thumb is around 24 to 30 pads for a 16 ft truck or POD or about 36 to 48 pads for a 26 ft truck/ABF Trailer. This is a rough estimate and your situation could require more or less depending on the amount of wood items that you have and the exact size of the pads. Note: Iowa Moving 1 does sell and rent furniture pads, ratchet tie-downs, tape, and stretch wrap. Ask about our popular protection plan.

Question: Do the movers bring out dolly carts?
Answer: Yes, a dolly cart is brought out to each job to be used free of charge.

Question: Do I receive a receipt for services?
Answer: Yes, receipts are available upon completion of the move. The movers will issue a receipt after payment is received.

Question: Do you move televisions?
Answer: Any lcd, plasma, or DLP TVs must be packed in the original carton with the original Styrofoam/packing material, or in a special manufactured TV box or wooden TV crate provided by the customer. If customer does not provide this, customer agrees to release Iowa Moving 1 from all liability/damages for the TV. It is advised that customer moves their own TV, if possible.


Question: What areas you do you serve? Are you locally based?
Answer: Iowa Moving 1, LLC is locally based out of Waukee, Iowa and serves the entire Des Moines Metro and surrounding Central Iowa communities. A majority of our moves are in Des Moines, West Des Moines, Urbandale, Johnston, Ankeny, and Waukee.


Question: How much does the moving labor cost?
Answer: We offer very affordable rates at up to 40% off of national full service moving companies. As all moving situations are different (location, size, number of stairs, distance to the truck, etc), please fill out a customer contact form on our website for a free estimate or call for further details. We offer flat fee rental truck loading or unloading as well as moves using hourly rates.


Contact Info:
Iowa Moving 1, LLC
phone: 515-975-2840 (open until 9pm daily)
email: eric@iowamoving1.com
website: http://www.iowamoving1.com/